Frequently asked Questions

Getting Started

Can I setup e-mail alerts?

Unfortunately this feature is no longer available. 

What do the LED lights signify on the DVR?

Left LED light - power light

Middle led light - green if recording

LED light to the right - will flash if being remotely accessed 

How do I set the date and time?

Right click on the mouse, then left click on ‘Main Menu’. Hover over settings then move down to ‘General’. Left click on ‘general and here you’ll find the time zone.

For further information please refer to the installation manual included with your product, or view Yale’s Smart HD CCTV installation manual here (link to PDF found here

I skipped the QR code to download the app in set-up, can I go back to it?

You can access this QR code after installation by choosing “Quick Start” under the right click menu.

How do I connect my CCTV system to my TV?

Via the HDMI/VGA Ports on the back of the DVR.

How do I set up my DVR?

The only way to start using your DVR and navigate through the DVR menu’s is to connect and use the provided Yale mouse.

Please refer to the installation manual included with your product, or view Yale’s Smart HD CCTV installation manual here (link to PDF found here

Using your IP-Camera

Can my whole family log in to the same camera?

Yes, anyone can log in using the same username/password as the main user. 

Can I view the camera footage from a PC?

Unfortunately this option is not available. 

When an SD Card is inserted does this automatically record?

Yes, however this is an optional extra and does not come as part of the Home View Camera kit.

Will my cameras work at night?

Yale Home View Cameras offer the availability to record in colour during the day and switch to black & white at night by using the cameras built in infrared LED’s (IR). These will cover a range of distances and be specified within the logo on the product box.

Do these cameras have two-way audio?

Yes they do, you can listen or talk back with the built in microphone and speaker.

Can I link to a DVR (CCTV SYSTEM)?

Yes, this Yale Home View Camera can connect wirelessly to a Yale Hybrid DVR as part of your Smart Home CCTV System. This will allow you to record video from your Home View Camera on to your Yale Hybrid DVR Hard Drive. Please follow Yale’s set-up guide found here (link to PDF on this page (linking IP cameras)

What do the network lights mean?
  • Constant Light - Wired connection
  • Flashing every 0.2 seconds - Wireless Connection (default)
  • Flashing every 0.4 seconds  - WPS is connecting
  • Slow flash every 1.0 second  - Wi-Fi connected
Can I play back images/video?

Yes, you can play back through the app but need to have an SD card inserted in the camera which is an optional extra and does not come as part of the Home View Camera kit.


My DVR is not recording any footage?

Check the hardrive. Go into the professional menu and click on HDD manage. Check capacity, format disk if necessary (please note this will wipe all stored information).

***GENERAL MAINTENANCE ADVICE ***   we advise to maintain the hardrive, by having auto re-boot set to 'ON' in the settings section of the main menu.

My CCTV System allows me to access the main menu but no images are visible on the monitor?

Make sure the connectors are securely in, also check the power supply to the cameras.

My CCTV System keeps freezing

You may need a system upgrade, for further information please e-mail

My password is not working?

Try the factory default first in case this has not been changed changed. Admin is the username and leave the password blank.

The CCTV password is case sensitive and will need to be entered exactly how it was set up. If not please request an override password from

I'm getting a white cloudy image mist across the camera image, what is this?

Lighting around the camera at night will cause this, such as security lights or street lamps. Try relocating the camera to test. 

I've forgotten my password

Please e-mail with your serial number and proof of purchase and we will provide a 24hr override code to reset. 

I can’t download the app

Please check your phone settings to see what version your phone is running on. Most phones running Android 4.0 and above, or IOS version 7.0 and above will be compatible.

My DVR is not recording to the full capacity

This is because settings have been changed or more cameras have been added.

For example, if your DVR is set to 'always record' then this will give you the shortest recorded time period.

If you select an option such as 'motion detection', this will give you a longer recording period as less data is being stored.

 The same applies to the number of cameras used on the system. An increase in cameras may reduce the recording time period due to an increased amount of data being stored.

I'm getting a blank screen/I cannot see a menu

This means that the resolution has been altered, you will need to connect this to a monitor to change the resolution back to default, or factory reset to take this back to the default. 

I can only view my live footage with my home Wi-Fi and not when I get 3G/4G network

When setting up the app, please make sure you register the serial number and not the IP address, as this will not allow you to connect to a 3G/4G network. 

I can’t view the app?

Please follow the below trouble shooting options:

  1. Ensure the DHCP box is enabled in the settings option in the local network.
  2. Ensure that the Yale cloud is enabled.
  3. Ensure that you’re not putting anything in the password optional as this needs to be left blank (unless changed before registering to the app.)
  4. Ensure the Ethernet cable is plugged into the router. 
  5. Check that the NAT status in the professional menu under system info is connected.

Product Documents