Home Alarms Getting Started What do the LED lights mean on my Smart Hub? Top LED Green = Linked to the Server/Internet Top LED not lit = No link to the Server/Internet Middle LED Yellow = System Fault. Further details can be found in the app Middle LED not lit = System OK Bottom LED solid red = System Armed Bottom LED flashing red = System part Armed Bottom LED not lit up = System Disarmed Close Does my Smart Hub have to be mounted or free standing? Either. The Smart Hub can be free standing, either vertically or horizontally on a flat surface with access to mains socket and broadband Internet router. It is also suitable for wall mounting. Using the two holes on the mounting back plate, mark the position of the holes. Drill two holes and fix with the screws and plugs provided. Hook the Smart Hub onto the plate. Close What app do I need to install? Ensure that you’re connected to the Internet and download the Yale Home System app on your iPhone, or via Google Play if you’re an Android user. Close How do I install my Yale Smart Home Alarm? Please refer to the Installation Manual included in your purchase, or view Yale's 'how to install' video on YouTube. Close Using I have pets at home. Is it likely they trigger my alarm, if so how can I overcome this problem? Animals will most likely trigger standard PIR’s when the alarm is set. A special range of ‘pet friendly detectors’ HSA6021 are now available from the Yale website. Alternatively, a magnetic door contact could be used in place of a PIR for this purpose. Close I have a shed / garage, will I be able to use a detector in this location? There will not be a problem in using a detector in this location, provided it is within the maximum 30 metre range from the control panel. It is recommended to use a door magnetic contact in this application, however, rather than a PIR in order to prevent false alarms from insects and rodents. Close I am planning on using window contacts on my child’s playroom downstairs. Can I program these to always trigger the alarm if a window(s) is opened? Yes, Yale alarms have a ‘24 hour’ setting available to constantly trigger the alarm in the event such a detector is activated. The alarm does not have to armed for the siren to be triggered by a sensor programmed as ’24 hour’, a useful application for a ground floor. Close I wish to part set my Yale alarm at night. What setting must I program the upstairs detectors to? The sensors upstairs must be programmed as ‘Home Omit’, to exclude them when in the ‘Home’ arm mode. If you have already configured your alarm, you can edit the settings of each device in the ‘Edit Devices’ sub-menu of the programming mode. Close Should the red light flash on my PIR? The red PIR lights will not always flash, to conserve the battery life. If you are in any doubt of the operation of a PIR, vacate the area for up to 60 seconds, and test using the ‘walk test’ facility. Close What is the maximum movement detection range of a PIR? The PIR’s will respond to movement of up to 15 metres away. Close To what height should I position my PIR’s for optimum performance? The best height is around 2.3m above the floor, situated in the corner of the room. Close How often will I have to change the batteries in my alarm system? Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required. Close How is the external siren powered? The siren uses standard, non-rechargeable, D-type alkaline batteries. It is not solar powered. Close What is the output of the wall-mounted siren in decibels? The technical specification is 110 decibels. Close How long will the siren sound for when the alarm is triggered? The siren will sound when triggered for a pre-selected time of 4 or 10 minutes, chosen by you. The system will automatically be re-armed again after this time period has elapsed. Close What accessories can I add in? You can add any accessories from the Easyfit EF- and SR- range; however NOT the HSA6000. Close How many smart accessories can I have on one system? You can have a total of 20 devices with only six spaces for a combination of smart devices i.e. camera PIR, video PIR, and power switches. Close How will I be alerted if the alarm has been triggered? You can choose how you wish to be alerted. Options include e-mail alerts or text alerts, as well as notifications via the app. Close What happens if the Internet goes down? The alarm will not alert you remotely, however all settings will remain and you can control your alarm via the remote keypad. The alarm will remain in the state it was before the Internet went down. I.e. if the alarm was 'Armed' it will remain 'Armed'. Close Can I add more than one siren to my Smart Alarm? Yes, you can. To add two sirens to the SR310/320/330/340 you need to use the Smart Living Home App and follow the below procedure. Delete any siren already linked, from the app. Turn both sirens off, remove the battery cover and remove one battery from each siren, leave for one minute. Refit the battery and screw the cover on, leaving the power off. Make sure all four of the DIP switches are set to off. Turn the power on the sirens and you should hear a beep and the three LEDs will flash. Now on the app, make sure you are in the devices menu and click on activate learning mode (It will spin round on screen saying learning mode activated) Press the learn button on siren one - you will get a beep from the hub and the siren and it will show on the screen (name it siren one and a location) Follow steps 5 and 6 for the 2nd siren (name it siren two and a location) To test: Both Sirens should now show in the devices list - bypass both in this menu and you can fit them without activating the alarm. When fitted un-bypass them both, and arm the system, leave for two minutes then walk in front of a device and the alarm will activate. Please note the internal siren on the hub will sound and the siren will follow in approximately 30 seconds, this is normal. You should then have two working sirens. Close How do I reset the keypad code? If the keypad code is accidentally forgotten it can be reset to factory default (0000) using the following steps: Unscrew the two keypad case screws and remove the back cover (please disable tamper first). Locate and remove the battery. Press the number ‘4’ key at the same time as reinserting the battery. Screw the keypad case together and re-learn the keypad into the system Close Can I change the keypad PIN code? The keypad default PIN code is 1234, you can set up to six sets of four-digit codes via the app by selecting ‘controller’, then ‘Keypad PIN code setting’ and following this process. Close Can I add a new user to the system? Yes, you can add users via the app in account settings. Close Trooubleshooting I have a magnetic contact on my front door. Whenever I enter the property, why does my alarm trigger immediately without sufficient time to get to the control panel? The detector at the point of entry must be programmed as ‘Entry’. Please check the programming of the detector under the ‘Devices +/-‘ menu, amend from ‘Burglar’ or another mode, if necessary, and retest. Close I am having difficulty ‘learning’ in my PIR detectors, what can I do? Wait until the red light ceases to flash, 30 seconds after insertion of the batteries, press the test button. If the problem persists, remove and reinsert the detector batteries and repeat the ‘learning’ process. Close I cannot see all my devices on the app, i.e. PIR Image Cameras Please go into 'settings' in the app and go into 'system information' then press and hold the 'SMS balance' until you see the option to refresh panel. Click on that and wait for this to synchronize. Close My PIR Image Camera will not learn in Please remove the batteries and wait for one minute. Re-insert the batteries again and put the hub into learn mode. Press and hold the camera PIR learn button for 10 seconds until the cameras flashes. Continue to hold down for a further five seconds, you should then see the camera appear as a device on your device settings in the app. Close My hub won’t connect to the Internet Please power down the hub including the back up battery. Then reboot and please also reboot the router. Close I’m not receiving my SMS/my balance is showing 0 Please e-mail firstname.lastname@example.org with your e-mail address - Customer support will do an update to rectify this. Close I keep getting supervision failure Please e-mail email@example.com with your e-mail address - Customer support will do an update to rectify this. Close My alarm regularly sounds during the night, but there are no messages shown on the control panel. What is the reason for this? This problem is usually caused by poor positioning of the external siren and will be exacerbated during bad weather, for example during periods of high winds and storms. Please place suitable waterproof packaging behind the tamper lever, also ensuring the siren cover is firmly screwed into place. If the problem persists it is also recommended to disable the radio interference detection. Close On my Smart Hub, the middle LED light is on, and hub is beeping every 30 seconds This means there has been an alarm activation, or there is a fault in the system. Please fully arm the system, then disarm. If the fault light is still on please go into the app and check if there are any faults with any of the devices. Close Product manuals Smart Alarm_Manual A5-2018-V3A.pdf Yale Alarm User Manual Smartphone Camera 2100i.pdf Yale Alarm User Manual Smartphone Camera 3200i.pdf Did not find a solution? Contact us!